What makes companies truly succeed in Japan? In one of the world’s most sophisticated and demanding markets, long-term success requires far more than a strong product – it demands trust, adaptability, cultural understanding, and a relentless focus on customer experience. The 22nd edition of “Delighting Customers in Japan” will bring together distinguished business leaders to share concrete insights, challenges, and strategies for building sustainable success in the Japanese market.
We are pleased to announce the 22nd edition of our flagship seminar “Delighting Customers in Japan”!
Renowned as one of the most challenging markets in the world, navigating Japan’s business landscape requires innovative strategies and keen insights into customer preferences. “Delighting Customers in Japan” has been bringing together numerous esteemed executives from various industries to share their experiences and strategies for success in this complex market.
In this edition, we will welcome the following 3 distinguished speakers:
- Ms. Naheel Wafa Dajany, Executive Vice President Alliances & International Affairs, All Nippon Airways Co., Ltd. (ANA)
- Mr. Ernest Higa, Representative Director, Chairman & CEO, Higa Industries, and Representative Director, Chairman, Wendy’s Japan
- Mr. Rodrigo Lima, President and Representative Director, Danone Japan
The presentations will be followed by a Q&A session and a networking cocktail.
| Date: | Wednesday, July 1, 2026 |
|---|---|
| Schedule: | 18:30 – 21:00 (D.O.: 18:00) |
| Venue: | L’espace @CCIFJ Nihonbashi Honcho Ys Bldg. 1F, 2-2-2 Nihonbashi Honcho, Chuo-ku, Tokyo 103-0023 (Map) |
| Fee: | • Members: JPY 7,000 or 1 SCCIJ voucher 2026 • Non-members: JPY 9,000 Fee includes food and drinks |
| Registration: |  *Deadline: June 25, 2026, 12:00 JST* *Seats will be allocated on a first-come, first-served basis.* *No-shows and cancellations after the deadline will be fully charged.* |
| Dress code: | Business Casual |
| Disclaimer: | The SCCIJ may film and take photographs of this event. If you participate, please be noted that these pictures and videos may be used in various media, such as the SCCIJ website, SCCIJ social networking sites, and SCCIJ promotional materials. If you do not want to appear on these pictures and/or videos, kindly notify the SCCIJ staff at the event. |
| Inquiries: | By e-mail to info@sccij.jp |
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